I went to the store and they told me I could send it in and get a refurbish phone. I plan on contracting the State Attorney General and filling a complaint. The worker stated because they are new customers. Instead of going thru the hassle of getting the same deal at another carrier I would keep it simple and stay where I am, if the option was available. Thank you John February 3, at 3: I did 2 weeks of troubleshooting with different representatives and got no where. Loyalty should be given to customers who give loyalty to you.
All I am asking for is the plan that is 4 lines for I went to the store and they told me I could send it in and get a refurbish phone. Why not let existing customers have the option to modify their existing account to keep them in house! I plan on contracting the State Attorney General and filling a complaint. Because I did exactly as instructed by a metro representative!!!! Felicia March 16, at 8: Anything to keep the customer happy! Damian Cantu December 14, at 2: I paid my monthly service on time and when the teller typed my receipt into the computer he typed the wrong number when I got home I noticed the error and called and reported it and I was told it would be corrected within 24 hours.. Thank you John February 3, at 3: I did 2 weeks of troubleshooting with different representatives and got no where. Your Execs really need to get back at the table and evaluate sales and future profits. The worker stated because they are new customers. Can someone help me? Why is it that new customers get 6 days and loyal customers do not get any time? I could not hear the person on the other end, nor could they hear me; less than 24 hours after buying the phone I went back to the store in Gainesville Texas on hwy 82 where I bought the phone and explained to them what was going on …. Offer those deals to new and existing customers and offer two year upgrades on phones and I guarantee your customer following would increase ten fold! Quality customer service and upgrade options on phones along with the ability to modify the account! Ask yourself why customer would choose Verizon and pay that extra cost! Why is it that I get a refurbish phone if I paid full price for the phone? Roxana March 1, at It was cut off. I have had bad experiences with the customer service from day one, but this one takes the cake. Loyalty should be given to customers who give loyalty to you. I called Customer Service and kept on getting cut off after I told them my problem. I was a loyal customer, never late, and never had issues until I got an insurance replaced phone.
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